Policy

Bowen Metals – Policy Page

1. Who We Are

Bowen Metals is a family-owned, father-and-son business providing high-quality sheet metal HVAC products, including pipe, ductwork, and fittings, for residential and commercial projects throughout the Southeastern United States.

These policies explain how we operate, what you can expect from us, and what we expect from you when you do business with Bowen Metals.

2. Scope of These Policies

These policies apply to:

  • Orders placed directly with Bowen Metals (by phone, email, or in person)
  • Orders placed through our website
  • Use of our website and online resources

By placing an order with us or using our website, you agree to these policies.

3. Ordering & Quotes

  • Quotes:
    • All pricing provided in quotes is based on the specifications you share (dimensions, gauge, material, quantity, etc.).
    • Quotes are typically valid for a limited period due to material and market fluctuations. The validity period will be noted on your quote where applicable.
  • Orders:
    • Orders are confirmed once you approve the quote and we acknowledge your order in writing (email or signed work order).
    • Custom and made-to-order items (such as specific ductwork or fittings) may require a deposit before production begins.
  • Changes to Orders:
    • Changes requested after an order is in production may affect pricing and lead times.
    • We will inform you of any additional costs or delays before proceeding with changes.

4. Pricing & Payment

  • Pricing:
    • Prices are subject to change based on raw material costs and availability.
    • Any change in price after a quote expires will be communicated and must be approved before we proceed.
  • Payment Terms:
    • Payment terms (due upon receipt, net 15, net 30, etc.) will be specified on your invoice or account agreement.
    • We reserve the right to require deposits, especially for large or custom orders.
  • Credit Accounts & Applications:
    • Bowen Metals may, at our discretion, offer credit terms to qualified customers.
    • To be considered for an open credit account, you must complete and submit our credit application and provide any requested trade references or supporting documentation.
    • Submission of a credit application does not guarantee approval. We reserve the right to approve, deny, or modify credit limits and terms based on our review.
    • Until a credit account is approved in writing, all orders are due upon receipt, COD, or prepaid, as specified on your quote or invoice.
    • We may periodically review credit accounts and adjust or revoke credit terms at any time.
    • Our credit application can be accessed here: Credit Application.
  • Credit Account Terms & Conditions:
    • All invoices on approved credit accounts are to be paid no later than 30 days from the date of the invoice.
    • Balances that are unpaid after the payment deadline and a 14‑day grace period are subject to a 1% fee on the owed amount every month, charged monthly until the balance is paid.
    • Claims arising from invoices must be made within ten (10) working days of the invoice date.
    • By submitting a Bowen Metals credit application, you:
      • Declare that all information given in the application is true and correct to the best of your knowledge, and
      • Authorize Bowen Metals to make credit inquiries into the business utilizing the information that you have supplied, including contacting banks, trade references, and other credit-related sources as needed to evaluate or manage your account.
  • Late Payments:
    • Late payments may be subject to finance charges or suspension of future orders until the account is current.
    • Repeated late payments or non‑payment may result in reduction or revocation of credit terms and/or the account being placed on hold.

5. Production, Lead Times & Availability

  • Lead Times:
    • Lead times are estimates and depend on order size, complexity, and current workload.
    • We make every reasonable effort to meet quoted timelines but cannot guarantee exact completion dates.
  • Material Availability:
    • Certain materials, gauges, or specialty items may be subject to supplier availability.
    • If there is a delay or material change required, we’ll contact you with options before proceeding.

6. Shipping, Delivery & Pickup

  • Pickup:
    • Customers may arrange to pick up orders at our facility during normal business hours.
    • Please confirm pickup times in advance to ensure your order is ready.
  • Local Delivery:
    • For eligible areas in the United States, we may offer delivery (fees and minimum order requirements may apply).
    • Delivery terms, charges, and schedules will be communicated at the time of order.
  • Shipping:
    • For locations outside our local delivery area, we may arrange freight or third-party shipping at your request.
    • Once products are handed off to a carrier, risk of loss and damage typically transfers to the customer (subject to carrier terms).
  • Inspection on Receipt:
    • You are responsible for inspecting all products upon receipt. Any claims for shortages, damages, or discrepancies must be reported to Bowen Metals within 5 business days of receipt. Failure to do so constitutes acceptance of the products as delivered.
    • Any visible damage or shortages should be noted on the delivery receipt and reported to us as soon as possible.

7. Returns, Cancellations & Refunds

  • Custom Products:
    • Custom-fabricated items (e.g., non-standard ductwork, custom fittings, special sizes) are typically non-returnable and non-refundable, except in cases of manufacturing defect or our error.
  • Standard Products:
    • Standard items may be eligible for return if:
      • They are unused, in resellable condition, and
      • Returned within a reasonable time frame (to be agreed upon at time of sale).
    • A restocking fee may apply.
  • Order Cancellations:
    • Orders may be canceled prior to production at no charge.
    • If production has already started, you may be responsible for any labor and material costs incurred up to the cancellation date.
  • How to Request a Return or Cancellation:
    • To discuss a potential return, refund, or cancellation, please contact us using our contact form:

8. Product Quality & Warranty

  • Workmanship:
    • We take pride in providing high-quality sheet metal HVAC products.
    • If you believe there is a defect in workmanship or materials, please notify us as soon as possible.
  • Verification of Specifications:
    • It is the customer’s responsibility to ensure all measurements, specifications, and drawings are accurate before production.
    • We are not responsible for issues arising from incorrect or incomplete information supplied by the customer.
  • Warranty Limitations:
    • Any warranty provided will be limited to repair, replacement, or credit for the affected product, at our discretion.
    • We are not liable for indirect, incidental, or consequential damages (such as project delays or lost profits) arising from the use of our products.

9. Safety & Installation

  • Bowen Metals manufactures and supplies sheet metal HVAC products; we do not perform installation unless explicitly agreed in writing.
  • All products must be installed by qualified professionals, following:
    • Applicable building codes
    • Local regulations
    • Manufacturer and engineering specifications

We are not responsible for improper installation, misuse, or failure to comply with applicable codes.

10. Website Use & Content

  • Website Information:
    • Information on our website, including product descriptions and images, is provided for general guidance and may change without notice.
    • We make reasonable efforts to keep information accurate but do not guarantee that all content is free from errors.
  • Prohibited Use:
    • You agree not to misuse our website, attempt to breach security, or use our content for unlawful purposes.
  • Intellectual Property:
    • All logos, branding, text, and imagery on our website are owned by Bowen Metals or used with permission and may not be copied or used without our consent.

11. Privacy & Personal Information (Summary)

  • Information We May Collect:
    • Contact details you provide when you request quotes or fill out forms (name, company, phone number, email, project details, etc.).
    • Information provided as part of a credit application (such as billing address, tax ID, trade references, and other credit‑related details).
  • How We Use It:
    • To respond to inquiries
    • To prepare and manage quotes and orders
    • To improve our services and communications
    • To review and manage applications for a Bowen Metals credit account
    • To service and administer any approved credit account, including billing and collections
  • Third Parties:
    • We do not sell your personal information.
    • We may share information with trusted service providers (e.g., shipping companies, payment processors) only as needed to fulfill your order or request.
    • For credit applications and approved credit accounts, we may share necessary information with banks, trade references, or credit reporting/collection services solely for the purpose of evaluating or managing your credit relationship with Bowen Metals.

For any questions or concerns about how we handle your information, please contact us using our contact form:
Contact Us

12. Changes to These Policies

We may update these policies from time to time to reflect changes in our business, products, or applicable laws. Updated versions will be posted on our website with a revised effective date.

Your continued use of our services or website after any changes indicates your acceptance of the updated policies.

13. Questions & Contact

If you have any questions about these policies, your order, or our products, please reach out using our contact form:

Contact Us

All questions, concerns, and requests related to these policies should be submitted through that page.